SHIPPING & RETURNS
Shipping Policy
EU & UK orders will arrive within 2-3 days from dispatch.
USA orders will arrive within 3-5 days from dispatch.
AFRICA orders will arrive within 3-5 days from dispatch.
All other international orders will arrive within 4-7 days from dispatch.
Orders placed on Friday - Sunday * will be processed for dispatch on Monday.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at sales@jacquesjense.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
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Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide and offer free shipping within the EU / UK.
For all other international shipments, the shipping rate is calculated at checkout and will vary between 20-30 USD.
We offer all customers Express Shipping with tracking.
Domestic - UPS DELIVERY
International - UPS DELIVERY
* Please note that customs policies and import duties vary widely for international orders. Orders shipping outside of Switzerland may be subject to import duties, VAT, taxes, and customs clearance charges of the destination country. These additional charges, if any, are the sole responsibility of the customer. Your local customs office can assist with any customs duties outside of our control.
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Return & Exchange Policy
If you are not satisfied with your purchase, you have 30 days from the date of purchase to return the item(s) to us. Unless you have purchased your item(s) on sale. We do not accept returns of items on sale, unless goods are damaged or faulty.
Please ensure that items are returned clean, unworn and have all their tags on. We recommend that you return items in their original packaging to ensure the necessary protection when in transit. This way you will also be minimizing the ecological impact of the returns process.
When we receive your package, we will inspect the conditions of the items before proceeding to the refund, and if the items are damaged, worn or in an unsuitable condition, we reserve the right to deduct non returnable damage, service or repair costs or we even won't be able to give you a refund at all. Those items will be recycled and we won't be able to ship them back to you.​
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Refunds can take up to 14 days to be processed. The refund will be made via the same payment method that we used for your initial purchase. You will receive the refund confirmation via email once the refund has been completed. If you do not see a credit to your account within 30 days, please show this confirmation as proof to your banking institution so they may help you facilitate the process.
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Send us an email at sales@jacquesjense.com with your request for refund and we’ll be happy to help you out.
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In your email please specify:
Name
Order Number